Refund policy
Refund & Return Policy
We want you to be happy with your purchase. If something isn't right, here's how refunds and returns work.
Change of mind: If you change your mind, you can return an unused item in its original packaging within 30 days of delivery for a refund of the item price. Because our products are worn on or used near the skin, we can't accept returns of items that have been used, unless they're faulty.
Faulty or incorrect items: If your item arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days at laykensnyman6@gmail.com with your order number and a photo or short video. We'll offer a replacement or a refund.
How to start a return:
- Email laykensnyman6@gmail.com with your order number and the reason for the return.
- We'll confirm your return and send you the return address.
- Pack the item securely in its original packaging and send it back.
- Once we receive and inspect it, we'll process your refund or exchange.
Return shipping: We cover the cost of return shipping for all eligible returns, including change-of-mind returns.
Exchanges: If you'd like a different item instead of a refund, mention this when you email us and we'll let you know if it's available.
Your rights under Australian Consumer Law: Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure isn't a major failure.
How refunds are paid: Approved refunds go back to your original payment method within 5 to 10 business days of us receiving the returned item.
Contact: laykensnyman6@gmail.com